Operations · Inventory · Process Improvement
David Evans
Distribution · Ecommerce · Procurement Systems · AI-Assisted Business Intelligence
Operations and systems professional with more than 20 years of experience across ecommerce, inventory coordination, distribution, CRM workflows, customer operations and digital product development. Supported a high-volume Amazon retail catalog exceeding 100,000 SKUs and has hands-on experience connecting product data, inventory, fulfillment, billing and customer service. Known for identifying fragmented processes, organizing information and translating operational goals into practical workflows, dashboards and business systems.
Featured project
Gruber Procurement Intelligence Platform
The Gruber Procurement Intelligence Platform is a connected operating system for purchasing across multiple companies. It brings supplier records, item and SKU data, inventory, purchase orders, savings opportunities, approvals, audit history and executive reporting into one shared environment, with human-supervised AI tools that help teams review risk, performance, data quality and next actions.
I built the platform after studying Gruber Companies’ purchasing transformation opportunity. I wanted to demonstrate how disconnected spreadsheets, systems and departmental workflows could be turned into a more visible, accountable and decision-ready procurement operation. The project reflects how I approach operational problems: identify where information becomes fragmented, map the people and decisions involved, and build a practical system that helps leadership and teams work from the same information.
Professional experience
Founder & Systems / Product Operations Lead — VP3 Media Corp. / Microgifter
Developing Microgifter, a side project addressing gaps in the gift-certificate market through digital gifting, merchant CRM, lifecycle tracking and automated commerce.
- Define product architecture, data relationships, operational workflows, user roles, reporting needs, testing standards and release priorities across a production PHP/MySQL platform.
- Coordinate technical, product, customer, marketing and business workstreams while maintaining requirements, dependencies, QA, documentation and implementation follow-through.
- Turn fragmented customer, merchant, campaign, ownership, claim, redemption and reporting processes into structured and repeatable systems.
- Maintain implementation checklists, data dependencies, release validation and documented QA across ongoing product development.
eCommerce Listing Specialist — Kodi Distributing
Supported high-volume ecommerce operations across Amazon and additional marketplace channels for a catalog exceeding 100,000 SKUs.
- Created, maintained and optimized product listings while protecting product-data accuracy, categorization, consistency and catalog integrity at scale.
- Coordinated inventory updates and product availability across systems, supporting reliable marketplace, fulfillment and customer-order operations.
- Improved listing quality and merchandising structure while performing detailed QA in a complex multi-channel environment.
- Worked across marketing, inventory, product data and fulfillment teams to resolve issues and keep digital commerce workflows moving.
- Supported the accuracy and availability of product information used by customers, marketplace teams, inventory operations and fulfillment.
Client Services Manager — Timeshare Attorneys of America
Managed client intake, Zoho CRM, customer communications, documentation, scheduling and operational workflows supporting the full client lifecycle.
- Administered Zoho CRM records, customer statuses, communication histories, follow-up activity, workflow progression and lifecycle visibility.
- Managed onboarding, document discovery, case preparation, scheduling, customer questions and parallel workstreams with strong attention to detail.
- Standardized fragmented intake and documentation processes into more consistent, repeatable operational workflows.
- Coordinated internal handoffs and follow-up priorities so client records, documents, scheduling and next actions remained visible.
Marketing Coordinator — Platypusco
Supported ecommerce, inventory, fulfillment, customer experience and marketing operations within the 3dcart platform.
- Maintained product listings and storefront data while coordinating inventory, order fulfillment, shipping, tracking and customer-service workflows.
- Assisted with digital campaigns and promotional initiatives while working across marketing, ecommerce, inventory and fulfillment functions.
- Helped keep storefront, product, shipping and customer information aligned during day-to-day ecommerce activity.
Sales & Distribution Operations — Treecycle
Managed customer accounts and supported daily distribution workflows spanning sales, billing, inventory control, order fulfillment and delivery.
- Tracked product availability, coordinated orders and billing, supported fulfillment and delivery, and resolved customer and service issues.
- Maintained ongoing customer relationships supporting retention, repeat business and reliable day-to-day operations.
- Worked directly across sales, inventory, billing, fulfillment and delivery rather than treating each function as a separate workflow.